InfoTech IT Solutions

Terms and Conditions

Terms of Service (TOS)

Last Updated: October 2025
Website: www.infotechitsolutionsbd.com
Company Name: InfoTech IT Solutions

Welcome to InfoTech IT Solutions!
These Terms of Service ("TOS") govern your use of all services provided by InfoTech IT Solutions (“we”, “our”, or “us”). By purchasing or using any of our services, you (“Client”, “you”, or “your”) agree to be bound by these Terms.

If you do not agree with these terms, please do not use our services.

1. General Terms

  • InfoTech IT Solutions provides web development, SEO, content writing, graphic design, digital marketing, and related IT services.
  • You must be at least 18 years old to use our services.
  • By registering or placing an order, you agree that all information provided (including name, address, and contact details) is accurate and up to date.
  • InfoTech IT Solutions reserves the right to modify these terms at any time. Updated terms will be posted on our website.

2. Account & Project Setup

  • Projects or service work will begin after confirmation of payment and completion of all required information or materials from the client.
  • Clients must provide valid contact information, such as a working email and phone number.
  • If false, misleading, or incomplete information is provided, InfoTech IT Solutions reserves the right to suspend or cancel services.
  • For web development and digital marketing services, the client must provide all necessary text, images, and access credentials (e.g., domain, hosting, Facebook Page, or Google account) as required for the project.

3. Payments

  • All services are prepaid unless otherwise agreed in writing.
  • Accepted payment methods include bKash, Nagad, Bank Transfer, and SSLCommerz.
  • All payments are subject to applicable VAT and transaction fees.
  • Renewal reminders for ongoing services (e.g., domain, hosting, SEO) will be sent via email before the due date.
  • If payments are delayed:
    • After 3 days: Service access may be suspended.
    • After 15 days: Late fee may apply.
    • After 30 days: Service may be terminated and data permanently deleted.

4. Refund Policy

We aim to provide quality digital solutions. However, refunds are handled as follows:

  • Web Development & Design:
    50% advance is non-refundable once design or development has begun.
    After full project completion or client approval, no refunds are issued.
  • SEO, Social Media, and Marketing Services:
    Since these are performance-based services, no refunds are provided once the campaign starts.
  • Hosting, Domain & Maintenance:
    Refunds available within 7 days of purchase only if there is a proven technical issue on our side.
  • Customized Services:
    Special offers, student packages, and discounted bundles are non-refundable.

5. Project Timeline & Delivery

  • Project timelines are estimates and depend on client cooperation.
  • Delays in providing content, approvals, or payments will extend project delivery dates.
  • Completed projects will be considered approved and finalized once delivered and accepted by the client.

6. Content Policy

Clients are responsible for all content provided for their websites or promotional materials.
We do not allow or promote:

  • Pornographic, hateful, or discriminatory content
  • Pirated, copyrighted, or illegal material
  • Fraudulent or misleading business practices
  • Promotion of violence or harassment

InfoTech IT Solutions reserves the right to suspend or terminate any project violating these terms.

7. Intellectual Property

  • All designs, codes, graphics, and written materials created by InfoTech IT Solutions remain our intellectual property until full payment is received.
  • After full payment, ownership of final deliverables (website, logo, etc.) transfers to the client, excluding third-party assets or open-source components.
  • We may showcase completed projects in our portfolio or marketing materials, unless the client requests otherwise in writing.

8. Confidentiality

  • InfoTech IT Solutions values client privacy. All data, credentials, and business information shared with us are kept strictly confidential.
  • Clients are responsible for maintaining security of their own login credentials after project delivery.

9. Service Suspension or Termination

We may suspend or terminate services without notice if:

  • Payments are overdue beyond 30 days
  • The client violates our terms or engages in illegal activity
  • The project involves abusive or harmful content

In such cases, InfoTech IT Solutions will not be liable for any resulting loss or data deletion.

10. Limitation of Liability

  • InfoTech IT Solutions will not be held liable for indirect, incidental, or consequential damages arising from use or inability to use our services.
  • Our total liability, under any circumstances, shall not exceed the total amount paid for the service in question.

11. Support Policy

  • Technical and customer support is available via email, WhatsApp, or Facebook Page during working hours (10:00 AM – 8:00 PM, GMT+6).
  • Emergency or premium support may be billed separately depending on service level agreements.

12. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Bangladesh. Any disputes shall be resolved in the jurisdiction of the Dhaka courts.

Contact Information

InfoTech IT Solutions
Email: support@infotechitsolutionsbd.com
Website: www.infotechitsolutionsbd.com
Address: Plot-34, Road-03, Block-D, Section-11, Pallabi, Mirpur, Dhaka-1216.